Terms of service

Welcome to TenPaws. These Terms & Conditions (“Terms”) govern your access to and use of the TenPaws website, online store, products, services, content, and related features (collectively, the “Services”).

The Services are operated by TenPaws LLC (“TenPaws,” “we,” “us,” or “our”).

By accessing our website, placing an order, creating an account, or otherwise using our Services, you agree to these Terms. If you do not agree to these Terms, please do not use our Services.

1. Online Store Terms

By using our Services, you represent that you are at least the age of majority in your state or jurisdiction of residence or otherwise have the legal capacity necessary to enter into a binding agreement.

You may not use our products or Services for any unlawful or unauthorized purpose.

You may not interfere with, damage, disrupt, circumvent, or attempt to gain unauthorized access to our website, systems, accounts, or Services.

2. Pet Products

TenPaws offers products intended for dogs, which may include treats, food products, supplements, powders, and related pet products.

Products should be used only as directed and for their intended purpose.

Always review the product label, ingredient information, feeding directions, warnings, and other information provided with a product before giving it to your dog.

Keep products properly stored and out of reach of animals and children when not being administered or served.

3. Veterinary & Health Disclaimer

Information provided by TenPaws through our website, product descriptions, packaging, social media, communications, educational materials, or other content is provided for general informational purposes.

TenPaws does not provide veterinary medical advice, diagnosis, or treatment.

Our products and information are not intended to replace professional veterinary care.

Dogs can have different nutritional needs, medical conditions, sensitivities, allergies, medication interactions, and responses to ingredients.

Consult your veterinarian before introducing a new supplement or making significant changes to your dog's diet, particularly if your dog:

  • has an existing medical condition;

  • takes prescription medication;

  • has known food allergies or sensitivities;

  • is pregnant or nursing;

  • is very young or elderly; or

  • is under veterinary treatment.

If you believe your dog is experiencing an adverse reaction or medical emergency, discontinue use of the product and contact a veterinarian promptly.

4. Ingredients, Allergies & Individual Sensitivities

We make reasonable efforts to provide accurate ingredient and product information.

Customers are responsible for reviewing ingredient lists before purchasing and before giving a product to their dog.

Individual animals may react differently to ingredients. The absence of a known previous sensitivity does not guarantee that an animal will not experience a reaction.

If your dog has known or suspected allergies or sensitivities, consult your veterinarian before using a TenPaws product.

5. Feeding & Serving Information

Any feeding amounts, serving suggestions, or usage instructions provided by TenPaws are general guidelines unless otherwise expressly stated.

Appropriate amounts may vary based on a dog's weight, age, activity level, overall diet, medical history, and individual nutritional needs.

Follow the instructions appearing on the applicable product label and consult your veterinarian when appropriate.

Treats should be incorporated responsibly into a dog's overall diet.

6. Product Information

We make reasonable efforts to display and describe our products accurately.

Product packaging, appearance, color, texture, size, ingredients, specifications, and other characteristics may occasionally vary due to ingredient sourcing, manufacturing processes, product improvements, packaging updates, or other legitimate reasons.

We reserve the right to modify or discontinue products when permitted by law.

Material changes will be reflected in product information or labeling as appropriate.

7. Orders

Submitting an order does not necessarily constitute acceptance of that order.

We reserve the right to refuse, limit, or cancel an order