FAQS

What are your shipping and handling costs?

All orders on Tenpaws.com have a flat rate shipping fee for small orders of $6.95.

 
How will I know my order shipped? 

Once your order ships, you should receive an automated email containing your tracking number. 

All orders ship within 2 business days. If you have any issues receiving the order feel free to contact us by contacting us at sales@tenpaws.com

How do I exchange, refund or return my order?

Please refer to our Returns Policy page for guidelines on processing a return. 


What form of payments do you accept?

TenPaws accepts the following forms of payment.

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Paypal